{"id":2677,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"http:\/\/localhost\/blonwe\/?page_id=2677"},"modified":"2026-08-22T18:54:08","modified_gmt":"2026-08-22T18:54:08","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.winjimsfc.winjimsgroup.com\/?page_id=2677","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2677\" class=\"elementor elementor-2677\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date: <\/strong>August 22, 2026<\/p>\n<p>Thank you for shopping at Winjims Fashion Collection. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our guidelines for returns, exchanges, and refunds.<\/p>\n<h2>1.\u00a0 Return Window<\/h2>\n<p><strong>\u00a0<\/strong>You have <strong>7 calendar days <\/strong>to return an item from the date you received it. If 7 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.<\/p>\n<h2>2.\u00a0 Eligibility for Returns<\/h2>\n<p><strong>\u00a0<\/strong>To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging with all product tags attached.<\/p>\n<h2>3.\u00a0 Non-Returnable Items<\/h2>\n<p><strong>\u00a0<\/strong>Several types of goods are exempt from being returned due to hygiene and safety reasons:<\/p>\n<ul>\n<li>Underwear, intimates, and swimwear<\/li>\n<li>Jewelry (e.g., pierced earrings)<\/li>\n<li>Clearance items or items explicitly marked as &#8220;Final Sale&#8221;<\/li>\n<\/ul>\n<h2>4.\u00a0 The Return Process<\/h2>\n<p><strong>\u00a0<\/strong>To initiate a return, please follow these steps:<\/p>\n<ol>\n<li>Log into your customer account on our website and navigate to the <strong>Orders <\/strong><\/li>\n<li>Select the order containing the item you wish to return and submit a Return Request, detailing the<\/li>\n<li>Alternatively, you can email our support team directly with your Order Number and proof of<\/li>\n<li>Once your request is approved, we will provide you with the authorized return shipping<\/li>\n<\/ol>\n<p><em>Please do not send your purchase back to our locations or dispatch riders without prior authorization.<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<h2>5.\u00a0 Refunds<\/h2>\n<p><strong>\u00a0<\/strong>Once your return is received and inspected, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.<\/p>\n<p>If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within <strong>5 to 10 business days<\/strong>. Please note that original shipping costs are non-refundable. If you receive a refund, the original shipping fees will be deducted from your total.<\/p>\n<h2>6.\u00a0 Exchanges<\/h2>\n<p><strong>\u00a0<\/strong>We only replace items if they are defective, damaged upon arrival, or if the incorrect item was shipped. If you need to exchange an item for the same product in a different size (for brand-new items only), please indicate this when submitting your return request.<\/p>\n<h2>7.\u00a0 Shipping Returns<\/h2>\n<p><strong>\u00a0<\/strong>You will be responsible for paying for your own logistics and shipping costs for returning your item, unless the return is due to an error on our part. We recommend using a trackable courier service, as we cannot guarantee that we will receive your returned item.<\/p>\n<h2>8.\u00a0 Contact Us<\/h2>\n<p><strong>\u00a0<\/strong>If you have any questions on how to return your item to us, please reach out to our Customer Service team:<\/p>\n<ul>\n<li><strong>Email: support@winjimsfc.winjimsgroup.com<\/strong><\/li>\n<li><strong>Phone: <\/strong>(+44) 7460-029557, (+234) 706-2486-355<\/li>\n<li><strong>Business Hours: <\/strong>Monday &#8211; Saturday, 8:00 AM &#8211; 8:00 PM<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: August 22, 2026 Thank you for shopping at Winjims Fashion Collection. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our guidelines for returns, exchanges, and refunds. 1.\u00a0 Return Window \u00a0You have 7 calendar days<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/www.winjimsfc.winjimsgroup.com\/?page_id=2677\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2677","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/2677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2677"}],"version-history":[{"count":6,"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions"}],"predecessor-version":[{"id":6122,"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions\/6122"}],"wp:attachment":[{"href":"https:\/\/www.winjimsfc.winjimsgroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}