Returns & Exchanges at Winjims Fashion Collections

We want you to be completely satisfied with your purchase. If an item doesn’t fit right or isn’t exactly what you expected, we have made our return and exchange process as simple as possible.

Return Eligibility

Before initiating a return, please ensure your item meets the following conditions:

• Timeframe: Return requests must be initiated within 3 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all brand tags and packaging intact.
• Footwear: Shoes must be tried on indoors and returned in their original, undamaged shoebox.
• Non-Returnable Items: For hygiene and quality control reasons, hair extensions, attachments, and intimates cannot be returned once opened. Discounted clearance items and certain premium thrift items may also be marked as “Final Sale.”

How to Process a Return

1.Initiate Your Return:Log in or reach out to our team.

Log into your Winjims Fashion Collections account, go to your Order History, select the item you wish to return, and click “Request Return.” If you checked out as a guest, please email our support team at support@winjimsgroup.com or contact us via WhatsApp with your Order Number and reason for return.

2.Package the Item:Include all original tags and receipts.

Safely pack the item(s) in the original packaging. Be sure to include the original packing slip or a piece of paper with your Name, Order Number, and contact details inside the package so we can identify your return quickly.

3.Ship it Back to Us:Send via courier or drop off.

Once your return request is approved, we will provide you with the return shipping address. You can drop the package off at one of our designated partner courier hubs or ship it directly to our facility. Note: Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.

4.Inspection & Processing:

Once we receive your return at our warehouse, our quality control team will inspect the item within 3 business days. Once cleared, we will immediately process your exchange, store credit, or refund.

Refunds & Exchanges

Exchanges:

If you need a different size or color, request an exchange during Step 1. We will reserve the new item for you and dispatch it as soon as your returned item passes inspection.

Refunds:

Approved refunds will be credited back to your original method of payment. Please note that it may take [5-7] business days for the funds to reflect in your bank account, depending on your financial institution. Shipping fees from the original order are non-refundable.

Received a Defective or Incorrect Item?

We apologize for the inconvenience! If you received a damaged item or the wrong product, please contact us within 24 to 48 hours of delivery with photos of the issue. We will arrange a free return and send a replacement immediately.