Refund and Returns Policy – WINJIMS FASHION COLLECTIONS

Effective Date: August 22, 2026

Thank you for shopping at Winjims Fashion Collection. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our guidelines for returns, exchanges, and refunds.

1. Return Window

You have 7 calendar days to return an item from the date you received it. If 7 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging with all product tags attached.

3. Non-Returnable Items

Several types of goods are exempt from being returned due to hygiene and safety reasons:

Underwear, intimates, and swimwear
Jewelry (e.g., pierced earrings)
Clearance items or items explicitly marked as “Final Sale”

4. The Return Process

To initiate a return, please follow these steps:

Log into your customer account on our website and navigate to the Orders
Select the order containing the item you wish to return and submit a Return Request, detailing the
Alternatively, you can email our support team directly with your Order Number and proof of
Once your request is approved, we will provide you with the authorized return shipping

Please do not send your purchase back to our locations or dispatch riders without prior authorization.

5. Refunds

Once your return is received and inspected, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days. Please note that original shipping costs are non-refundable. If you receive a refund, the original shipping fees will be deducted from your total.

6. Exchanges

We only replace items if they are defective, damaged upon arrival, or if the incorrect item was shipped. If you need to exchange an item for the same product in a different size (for brand-new items only), please indicate this when submitting your return request.

7. Shipping Returns

You will be responsible for paying for your own logistics and shipping costs for returning your item, unless the return is due to an error on our part. We recommend using a trackable courier service, as we cannot guarantee that we will receive your returned item.